Privacy Policy

Last updated: May 15, 2025

Privacy Policy – ZAYORA
This Privacy Policy describes how ZAYORA INC. (“the Site,” “we,” “our,” or “us”) collects, uses, and discloses your personal information when you browse zayora.ca or any related URL (collectively, the “Services”), make a purchase, or otherwise interact with us.

By accessing or using the Services, you agree to the practices described below. If you disagree, please stop using the Services.

1. Policy Updates

We may update this Policy for operational, legal, or regulatory reasons. Any revised version will be posted here with its new effective date.

2. Personal Information We Collect

2.1 Information You Provide Directly

  • Contact details: name, address, phone, email

  • Order information: items purchased, billing & shipping addresses, payment method

  • Account data: username, password, security questions

  • Customer support: content of your communications with our team

2.2 Usage Data (Cookies & Pixels)

Automatically collected: IP address, device type, browser, pages visited, session duration, and interactions. See our Cookies page for details.

2.3 Third-Party Sources

  • Shopify (e-commerce platform)

  • Payment processors (e.g., Shopify Payments, PayPal)

  • Advertising & analytics partners

These third parties handle your data under their own privacy policies.

3. How We Use Your Information

Purpose Legal Basis / Legitimate Interest
Order fulfillment (payment, shipping) Performance of contract
Customer support & service improvement Legitimate interest (support & optimization)
Marketing & advertising Consent or legitimate interest
Security & fraud prevention Legitimate interest; legal obligations
Legal compliance To comply with applicable laws

 

You may withdraw marketing consent at any time via the “Unsubscribe” link in our emails.

4. Disclosure of Information

We may share your data with:

  • Service providers: hosting, payments, warehousing, carriers, customer support

  • Marketing partners: only for targeted campaigns (no sale of raw lists)

  • Authorities: if required by law or to protect our rights

  • Affiliates / corporate transactions: in connection with a merger or acquisition

We will not disclose sensitive personal information without your explicit consent.

5. Cookies & Privacy Signals

Most browsers accept cookies by default; you can disable them, though some features may be impaired.
We honor Global Privacy Control (GPC) signals as a request to opt out of advertising data sharing.

6. Security & Data Retention

We implement SSL/TLS, firewalls, and access controls to safeguard your data, though no system is foolproof.
We retain data as long as necessary to:

  • Fulfill contracts

  • Meet legal obligations

  • Resolve disputes

7. Your Rights

Depending on your jurisdiction (Canada, US, EU, etc.), you may have the right to:

  • Access or receive information about your data

  • Correct or erase your data

  • Port or restrict processing

  • Object to processing

  • Withdraw consent

  • Lodge a complaint with a supervisory authority

To exercise these rights, contact us (see § 9). We may require identity verification. You may appoint an authorized representative.

8. International Users

Your data may be transferred outside your country (e.g., to the US) and processed under appropriate safeguards (standard contractual clauses, adequacy decisions).

9. Contact Us

ZAYORA INC.
276 McArthur Avenue, Ottawa, ON K1L 6P4, Canada
Email: hello@zayora.ca
Phone: +1 (877) 838-4474 (Mon–Fri, 9 AM–5 PM EST)

By using our Services, you acknowledge you have read and understood this Privacy Policy.